Havarys Corporation (hereinafter referred to as "the Company") respects customers' personal information and recognizes the importance of protecting it. The Company handles the personal information provided by customers regarding the sales of Havarys-branded products or campaigns in accordance with the “Act on the Protection of Personal Information” (Act No. 57 of May 30, 2003, hereinafter referred to as "the Act"), and other laws and guidelines, and strives to appropriately handle and manage this information based on this Privacy Policy (hereinafter referred to as "this Policy").
1. **Provision of Personal Information by Customers**
The Company may request customers to provide personal information (as defined in Article 2, Paragraph 1 of the Act, the same applies hereinafter) when using services such as inquiries, email distribution services, surveys, and membership registrations.
2. **Types of Information Provided by Customers**
The personal information provided by customers may include names, email addresses, postal codes, addresses, phone numbers, age, date of birth, gender, occupation, delivery addresses, and blood type.
3. **Management and Protection of Personal Information**
The Company takes appropriate security measures to prevent theft, destruction, alteration, leakage, loss, or misuse of the personal information provided by customers and maintains these measures. In the event of an information breach or unauthorized access, the Company will promptly investigate the cause and work to prevent further damage.
4. **Purpose of Use of Personal Information**
The Company will use the personal information provided by customers within the scope of the following purposes, except when otherwise permitted by law:
- For registration, distribution, confirmation, and operational management related to the Company’s services, including email distribution services and various campaigns or gifts.
- For conducting lottery draws for campaigns (including investigating duplicate entries), shipping prizes, and managing operations related to these activities.
- For use in statistical data that does not identify individuals.
5. **Provision of Personal Information to Third Parties**
The Company will not provide personal information to third parties beyond the scope agreed upon by customers, except in cases permitted by law. Additionally, the Company may outsource the handling of personal information to external parties for better service provision, within the scope of the aforementioned purposes. In such cases, the Company will sign confidentiality agreements with the subcontractors and will supervise them to prevent information leaks, etc.
6. **Disclosure of Personal Information**
If a customer requests disclosure, correction, addition, deletion, suspension of use, erasure, or suspension of provision to third parties (hereinafter collectively referred to as "Disclosure, etc.") of their personal information in accordance with the Act, the Company will respond without delay within a reasonable scope, after confirming that the request is made by the customer themselves.
7. **Use of Cookies**
Certain pages of the website "havarys.com" (hereinafter referred to as "the Site") use cookies. Cookies store information about visits to the Site on the customer’s computer or device. This system is used only to provide better services on the Site and does not contain any information that can identify the customer. If you wish to disable cookies, you can do so through your browser settings. However, please note that disabling cookies may restrict certain services or render them unavailable.
8. **About SSL (Secure Socket Layer)**
SSL is the industry-standard protocol for encrypting information transmitted over the Internet. The Site uses SSL to protect the information you enter by preventing interception through encryption.
9. **Revisions to This Privacy Policy**
The Company will comply with applicable laws and regulations concerning personal information and strive for continuous improvement. This Policy may be revised from time to time without prior notice. Please refer to the latest version. Any significant changes will be announced on the Site.
10. **Inquiries Regarding Disclosure Requests and Complaints**
For questions or opinions regarding the handling of your personal information by the Company, or for requests for Disclosure, etc., please contact the following:
**Havarys Customer Consultation Office**
816-2, Hongakuji-maecho, Shimogyo-ku, Kyoto 600-8102
Tel: 075-708-8880
Reception hours: 9:00 AM – 5:00 PM (Closed on weekends, holidays, and during summer/New Year breaks)
Please note that we do not accept direct visits to our office for such requests.